Complaints & Feedback

Your satisfaction is our priority. We take all complaints seriously and are committed to resolving any issues promptly and professionally with a 48-hour resolution guarantee.

✅ 48-Hour Resolution Guarantee · 2-Hour Initial Response

Our Complaint Resolution Process

Every complaint is logged, investigated and reviewed by senior management to ensure a fair and timely outcome.

Submit Complaint

Complete our secure complaint form with all relevant details. Your complaint is immediately logged and assigned a reference number.

Acknowledgment

You'll receive an automatic confirmation email within minutes, followed by a personal response from our customer service team within 2 hours.

Investigation

Our senior management team investigates your complaint thoroughly, reviewing all relevant records and circumstances.

Resolution

We provide a comprehensive response within 48 hours, including our findings, proposed solution, and any compensation if applicable.

Follow-Up

We follow up to ensure you're satisfied with the resolution and implement any necessary changes to prevent similar issues.

Submit Your Complaint

Please provide as much detail as possible so we can investigate and resolve your complaint effectively.

Full Name *

Email Address *

Phone Number

Service Reference Number

Service Type *

Complaint Type *

Severity Level *

Date of Incident

Staff Member(s) Involved

Detailed Description of Complaint *

Desired Outcome

Previous Contact Attempts

I confirm that the information provided in this complaint is accurate and truthful to the best of my knowledge *

I agree to the processing of my personal data for complaint resolution purposes as outlined in our Privacy Policy *

I would like to receive updates about improvements made as a result of my complaint

Alternative Contact Methods

If you prefer, you can reach our complaints team using any of the options below.

📞

Phone Support

Speak directly with our customer service team for immediate assistance.

Complaints Hotline: +44 161 524 5513

Hours: Mon–Fri 8AM–8PM, Sat–Sun 9AM–6PM

📧

Email Support

Send detailed complaints directly to our dedicated complaints team.

Email: info@deceptiondetection.co.uk

Response: Within 2 hours during business hours

📮

Postal Address

For formal written complaints or when other methods aren't suitable.

Address:
Complaints Department
DeceptionDetection.co.uk
Professional House, Technology Park
London, UK SW1A 1AA

⚖️

External Ombudsman

If you're not satisfied with our response, you can escalate to external bodies.

Option 1: Trading Standards

Option 2: Citizens Advice Bureau

Option 3: Industry Regulatory Body

Our Resolution Guarantee

We are committed to providing excellent customer service and resolving all complaints fairly and promptly.

2 Hours

Initial personal response time

48 Hours

Target for full complaint resolution

100%

Confidential handling of all complaints

Senior

All complaints reviewed by management