Complaints & Feedback

Your satisfaction is our priority. We take all complaints seriously and are committed to resolving any issues promptly and professionally.

✅ 48-Hour Resolution Guarantee

Our Complaint Resolution Process

Submit Complaint

Complete our secure complaint form with all relevant details. Your complaint is immediately logged and assigned a reference number.

Acknowledgment

You'll receive an automatic confirmation email within minutes, followed by a personal response from our customer service team within 2 hours.

Investigation

Our senior management team investigates your complaint thoroughly, reviewing all relevant records and circumstances.

Resolution

We provide a comprehensive response within 48 hours, including our findings, proposed solution, and any compensation if applicable.

Follow-Up

We follow up to ensure you're satisfied with the resolution and implement any necessary changes to prevent similar issues.

Submit Your Complaint

Full Name *

Email Address *

Phone Number

Service Reference Number

Service Type *

Complaint Type *

Severity Level *

Date of Incident

Staff Member(s) Involved

Detailed Description of Complaint *

Desired Outcome

Previous Contact Attempts

I confirm that the information provided in this complaint is accurate and truthful to the best of my knowledge *

I agree to the processing of my personal data for complaint resolution purposes as outlined in our Privacy Policy *

I would like to receive updates about improvements made as a result of my complaint

Alternative Contact Methods

📞

Phone Support

Speak directly with our customer service team for immediate assistance.

Complaints Hotline: 0800 123 4567

Hours: Mon-Fri 8AM-8PM, Sat-Sun 9AM-6PM

📧

Email Support

Send detailed complaints directly to our dedicated complaints team.

Email: complaints@deceptiondetection.co.uk

Response: Within 2 hours during business hours

📮

Postal Address

For formal written complaints or when other methods aren't suitable.

Address:
Complaints Department
DeceptionDetection.co.uk
Professional House, Technology Park
London, UK SW1A 1AA

⚖️

External Ombudsman

If you're not satisfied with our response, you can escalate to external bodies.

Option 1: Trading Standards

Option 2: Citizens Advice Bureau

Option 3: Industry Regulatory Body

Our Resolution Guarantee

We are committed to providing excellent customer service and resolving all complaints fairly and promptly. Here's what you can expect from us:

2 Hours

Initial Response Time

48 Hours

Full Resolution Time

100%

Confidential Handling

Senior

Management Review