Terms of Service

1. Acceptance of Terms

By booking our services, accessing our website, or engaging with DeceptionDetection.co.uk in any capacity, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

1.1 Legal Agreement

These terms constitute a legally binding agreement between you (the "Client") and DeceptionDetection.co.uk (the "Company", "we", "us", or "our").

1.2 Age Requirements

Our services are only available to individuals who are 18 years of age or older, or minors with explicit written parental consent and legal guardian presence during testing.

2. Service Description

DeceptionDetection.co.uk provides professional lie detection services using advanced EEG L300 brain wave technology and traditional polygraph testing methods.

2.1 Available Services

• EEG L300 Detection: Advanced brain wave monitoring with 95% accuracy rate
• Traditional Polygraph Testing: Conventional physiological monitoring
• Corporate Investigation Services: Employee screening and fraud investigation
• Legal Support Services: Court-admissible testing and expert testimony
• Private Testing Services: Confidential personal matter investigation
• Emergency Response Services: 24/7 urgent testing availability

2.2 Service Standards

All testing is conducted by certified professionals using medical-grade equipment in controlled environments. We maintain the highest standards of professionalism, accuracy, and confidentiality.

2.3 Accuracy Statements

While our EEG L300 system achieves 95% accuracy in controlled testing environments, no lie detection method is 100% accurate. Results should be considered alongside other evidence and professional judgment.

3. Booking & Scheduling

3.1 Booking Process

Services must be booked in advance through our official channels:

• Online booking system at DeceptionDetection.co.uk
• Telephone booking: 0800 123 4567
• Email booking: info@deceptiondetection.co.uk
• Emergency hotline: 0800 999 8888 (24/7)

3.2 Booking Requirements

All bookings require the following information:

• Full legal name and contact details
• Preferred testing date and time
• Service type required (EEG or polygraph)
• Testing location preference
• Brief description of testing purpose
• Any medical conditions or medications
• Emergency contact information

3.3 Booking Confirmation

Bookings are confirmed only upon receipt of deposit payment and signed service agreement. Confirmation includes testing details, location, and preparation instructions.

3.4 Scheduling Changes

Schedule changes must be requested at least 48 hours before the appointment. Subject to availability and may incur additional charges.

4. Payment Terms

4.1 Service Pricing

• EEG L300 Detection: £499 - £699 (depending on complexity)
• Traditional Polygraph: £350 - £650 (depending on requirements)
• Emergency Services: Premium rates apply (150% standard rate)
• Travel Costs: £0.50 per mile beyond 25-mile radius
• Expert Testimony: £200 per hour plus expenses

4.2 Payment Schedule

• Deposit: 50% required to confirm booking
• Balance: Due before testing commencement
• Corporate Accounts: 30-day payment terms available

4.3 Accepted Payment Methods

• Bank transfer (preferred method)
• Credit/debit cards (Visa, Mastercard, Amex)
• PayPal for online payments
• Cash payments (on-site only)
• Corporate purchase orders (approved accounts)

4.4 Late Payment

Late payments incur a charge of 2% per month. Services may be suspended for accounts more than 30 days overdue.

5. Testing Locations

5.1 Available Location Options

5.1.1 Client Premises

We can conduct testing at your home, office, or business premises, subject to suitability assessment:

• Quiet, private room with minimal interruptions
• Adequate lighting and electrical access
• Climate-controlled environment (18-24°C)
• Secure parking for equipment vehicle
• No additional charge within 25-mile radius of major cities

5.1.2 Business Park Locations

Professional meeting rooms at established business parks:

• Pre-approved facilities in major UK cities
• Professional environment with privacy
• Modern facilities with necessary amenities
• Convenient parking and accessibility
• Room hire costs included in service fee

5.1.3 Hotel Conference Facilities

Executive meeting rooms at quality hotels:

• 4-star and above hotel properties
• Private conference and meeting rooms
• Professional business environment
• Catering facilities available if required
• Overnight accommodation can be arranged

5.1.4 Our Professional Testing Centers

Purpose-built testing facilities in major cities:

• London, Birmingham, Manchester, Edinburgh
• Specially designed testing environments
• State-of-the-art equipment and facilities
• Maximum privacy and confidentiality
• Waiting areas for accompanying persons

5.2 Location Requirements

All testing locations must meet minimum standards:

• Private, secure environment
• Free from interruptions and distractions
• Adequate space for equipment setup
• Stable electrical supply
• Emergency access for medical situations

5.3 Travel and Setup

Our technicians arrive 30-60 minutes before testing for equipment setup and environment preparation. Travel time and setup are included in service pricing within agreed radius.

6. Client Preparation

6.1 Pre-Test Requirements

To ensure accurate results, clients must:

• Get adequate sleep (minimum 6 hours) before testing
• Avoid alcohol for 24 hours before testing
• Avoid recreational drugs for 72 hours before testing
• Eat a light meal 2-3 hours before testing
• Arrive 15 minutes early for check-in
• Bring valid photo identification
• Wear comfortable, loose-fitting clothing

6.2 Medical Disclosures

Clients must disclose:

• All current medications and supplements
• Medical conditions affecting heart rate or blood pressure
• Neurological conditions or brain injuries
• Mental health conditions or treatments
• Pregnancy status
• Recent illnesses or infections

6.3 Contraindications

Testing may not be suitable for individuals with:

• Severe cardiovascular conditions
• Uncontrolled epilepsy or seizure disorders
• Severe mental health conditions
• Active substance abuse
• Cognitive impairments affecting comprehension

7. Service Limitations

7.1 Accuracy Limitations

While our technology is highly accurate, no lie detection method is infallible:

• EEG L300 detection: 95% accuracy in controlled conditions
• Traditional polygraph: 80-85% accuracy rate
• Results may be affected by medical conditions
• False positives and negatives can occur
• Results should be considered alongside other evidence

7.2 Legal Limitations

Our services are subject to legal restrictions:

• Cannot be used to compel self-incrimination
• Court admissibility varies by jurisdiction
• Not accepted by all legal systems
• Professional legal advice recommended
• Results may not be definitive legal proof

7.3 Scope Limitations

Our services are limited to:

• Specific factual questions only
• Recent events (within 2 years for best accuracy)
• Questions the subject can clearly understand
• Matters within the subject's direct knowledge
• Non-medical diagnostic purposes

7.4 What We Cannot Do

• Predict future behavior or intentions
• Diagnose medical or psychological conditions
• Test children under 16 without special protocols
• Guarantee specific legal outcomes
• Override other forms of evidence

8. Cancellation & Refund Policy

8.1 Client Cancellations

• More than 72 hours notice: Full refund of deposit
• 48-72 hours notice: 50% refund of deposit
• 24-48 hours notice: 25% refund of deposit
• Less than 24 hours notice: No refund
• No-show: Full charges apply

8.2 Company Cancellations

If we must cancel due to:

• Equipment failure: Full refund and priority rebooking
• Examiner illness: Reschedule within 48 hours or full refund
• Force majeure: Full refund of payments made
• Safety concerns: Full refund and explanation provided

8.3 Rescheduling

Rescheduling requests must be made at least 48 hours in advance. One free reschedule per booking; subsequent changes incur £50 administration fee.

8.4 Refund Processing

Approved refunds are processed within 5-10 business days to the original payment method.

9. Confidentiality & Data Protection

9.1 Confidentiality Commitment

We maintain strict confidentiality regarding:

• Client identity and personal information
• Testing details and circumstances
• Test results and conclusions
• All communications and consultations
• Payment and billing information

9.2 GDPR Compliance

We fully comply with UK GDPR and Data Protection Act 2018:

• Lawful basis for processing personal data
• Right to access your personal data
• Right to rectification and erasure
• Right to data portability
• Right to object to processing

9.3 Data Retention

• Test results: Retained for 7 years
• Client records: Retained for 7 years
• Private testing: Destroyed after 2 years unless requested otherwise
• Legal cases: Retained until case conclusion + 7 years

9.4 Information Sharing

Information may only be shared with:

• Client or authorized representatives
• Legal authorities with valid court orders
• Professional oversight bodies when required
• Insurance providers for legitimate claims

10. Liability & Insurance

10.1 Professional Indemnity

We maintain comprehensive professional indemnity insurance of £2,000,000 with Lloyd's of London, covering:

• Professional negligence claims
• Errors and omissions in testing
• Data breach and privacy violations
• Equipment failure consequences

10.2 Public Liability

£5,000,000 public liability insurance covers:

• Injury to third parties
• Property damage at client premises
• Equipment-related incidents

10.3 Limitation of Liability

Our liability is limited to:

• Direct costs of the service provided
• Maximum liability of £10,000 per incident
• Liability excludes consequential losses
• Claims must be made within 12 months

10.4 Client Responsibilities

Clients are responsible for:

• Providing accurate health information
• Following pre-test instructions
• Ensuring suitable testing environment
• Understanding service limitations
• Independent legal advice if required

10.5 Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our control, including natural disasters, government restrictions, or public health emergencies.

11. Legal Compliance & Regulations

11.1 UK Legal Framework

Our services operate within UK legal requirements:

• Data Protection Act 2018 compliance
• Consumer Rights Act 2015
• Health and Safety at Work Act 1974
• Unfair Contract Terms Act 1977
• Professional services regulations

11.2 Professional Standards

We maintain membership and compliance with:

• International Association of Polygraph Examiners
• UK Association of Polygraph Examiners
• Medical Device Regulations (MDR)
• ISO 13485 Quality Management

11.3 Ethical Guidelines

All testing conducted according to strict ethical principles:

• Informed consent required
• No coercion or undue pressure
• Right to withdraw at any time
• Professional integrity maintained
• Client welfare prioritized

11.4 Quality Assurance

Regular quality monitoring includes:

• Equipment calibration and maintenance
• Examiner certification and training
• Process audits and reviews
• Client feedback monitoring
• Continuous improvement programs

11.5 Disputes and Governing Law

These terms are governed by English and Welsh law. Disputes are subject to the exclusive jurisdiction of English courts. Alternative dispute resolution through mediation is encouraged before litigation.

12. Contact Information

12.1 General Inquiries

• Email: info@deceptiondetection.co.uk
• Phone: 0800 123 4567
• Emergency: 0800 999 8888 (24/7)
• Website: www.deceptiondetection.co.uk

12.2 Specialist Contacts

• Legal Services: legal@deceptiondetection.co.uk
• Corporate Services: corporate@deceptiondetection.co.uk
• Data Protection: dpo@deceptiondetection.co.uk
• Complaints: complaints@deceptiondetection.co.uk

12.3 Registered Address

DeceptionDetection.co.uk Limited
Professional House
Technology Park
London, UK SW1A 1AA

Company Registration: 12345678
VAT Number: GB123456789